Frequently asked questions

Fillip will enable offline Resale retailers to livestream from their stores or from our London studios for high quality video broadcast to the sustainable fashion communities on the fillip app. Online luxury resale shops can chose to livestream their latest drops to their audience during their sale or auction events.

All content created on Fillip can be downloaded and shared on other platforms. However you will not be able to access the shoppable links on other platforms as you would on Fillip.

Yes and we hope you do. Fillip is a new and powerful sales channel for you to grow your business that you can use alongside your current online storefronts.

To list your products, simply create an account, complete your brand profile, and follow the product submission guidelines.

To sell on the platform, your products must meet our sustainability criteria, including ethical production, eco-friendly materials, and transparent supply chain practices.

To maximize sales and engagement, prepare a captivating video presentation, offer exclusive deals, and interact with your audience by answering questions and demonstrating your products.

Fees and commissions vary based on the partnership plan you choose. For detailed information, visit our pricing page or contact our support team.

Yes, brands can collaborate with influencers to create and promote content. Our affiliate marketing program, which includes influencer discovery and matching, is currently under development.

Once our affiliate marketing program is available, we will provide tools and resources to help brands discover and connect with suitable influencers who share their sustainability values.

Influencers will be compensated based on the terms of their agreement with the brand. This may include commissions on sales, flat fees, or other arrangements, as negotiated between the parties.

Influencers who meet our platform’s criteria for sustainability and ethical practices can list and sell products in collaboration with the brands they partner with. More details will be available when our affiliate marketing program is launched.

We have strict guidelines and a thorough vetting process in place to ensure that only products meeting our sustainability criteria, such as ethical production and eco-friendly materials, are listed on the platform.

Yes, customers can engage with brands by asking questions, sharing feedback, and participating in interactive activities during live shopping events, creating a more personalised shopping experience.

For products listed on Fillip, payments are securely processed through our platform and transferred to the brand’s designated account, with the transaction details accessible in the brand’s dashboard.

However, for payments processed directly on brands website, the brand will remit commission within the terms of agreement with the brand or reseller.

Yes, we offer a range of resources, including best practices, tutorials, and expert advice, to help brands optimize their live shopping events for maximum engagement and sales.